All comparisons Suppp vs Freshdesk

The Freshdesk alternativebuilt around conversations.

Freshdesk is a ticketing helpdesk with a customer portal, knowledge base and the Freddy AI Agent, priced per agent. Suppp is a conversation-based shared inbox for live chat and email.

Get started free See how it compares

Free plan available. 14-day trial on paid plans, no credit card required.

The Suppp shared inbox, with live chats and the email queue

At a glance.

Freshdesksuppp

Price

FreshdeskGrowth from $19 per agent a month, billed annually. Pro $55, Enterprise $89

supppFree, €39 a month (Starter) or €149 a month (Pro)

How it's priced

FreshdeskPer agent, with optional add-ons

supppBy plan. Starter includes 3 seats (€9 per extra seat); Pro has unlimited seats

How work is organised

FreshdeskTickets, with a customer portal and knowledge base

supppConversations, in a shared inbox for chat and email

Free trial

Freshdesk14 days

suppp14 days on paid plans, no credit card

AI agent

FreshdeskFreddy AI Agent, first 500 sessions included

supppNot yet

Freshdesk details are from their public pricing page, checked October 2026. Prices change, so check their site for the latest.

Two good tools, for different teams.

Freshdesk is a good fit if

You run ticket-based support with a customer portal
You want an AI agent and a knowledge base included
You need several SLA policies, a sandbox or audit logs

Suppp is a good fit if

You're a small or mid-size team answering live chat and email together
You want seats included in the plan price
You'd rather have a focused shared inbox than a large suite

Not in Suppp today: an AI agent, phone support, and importing old conversations.

What Suppp does well.

Chat and email in one inbox

The live chat widget and your Gmail or Outlook inboxes land in one shared inbox. Assign conversations, leave internal notes and reply from the same place. Email inboxes start on Starter.

Seats come with the plan

Starter includes 3 seats, with extra seats at €9 each a month. Pro has unlimited seats for €149 a month. Paid plans have unlimited conversations.

The everyday tools, built in

Canned responses, tags, business hours and a pre-chat form on Starter. Automations, analytics and reports on Pro. CSAT ratings on every plan.

See every plan

Switching from Freshdesk

Four steps,
at your own pace.

Suppp doesn't import old conversations yet, so keep an export from Freshdesk for your records.

1
Create a free account
No credit card. Paid plans start with a 14-day trial.
2
Add the chat widget
Paste one snippet on your site and set your colours.
3
Connect your email
Sign in with Gmail or Outlook on Starter or Pro.
4
Run both for a while
New conversations arrive in Suppp while older threads finish where they started.

Questions & answers

Not yet. Suppp doesn't import old conversations, so keep an export from Freshdesk for your records. New conversations arrive in Suppp from the day you switch, and you can run both side by side while older threads finish.

Suppp's inbox is conversation-based, like a shared email inbox with live chat next to it. If you need ITIL-style ticketing, several SLA policies or a customer portal, Freshdesk is the better fit.

On Starter you can add seats for €9 each a month. Pro has unlimited seats for €149 a month.

Yes. Paid plans include a 14-day free trial with no credit card required, and there is a free plan with 1 seat and 100 conversations a month.

Try Suppp
next to Freshdesk.