All comparisons Suppp vs Intercom

The Intercom alternativewith seats included.

Intercom pairs a helpdesk with its Fin AI Agent and prices it per seat. Suppp is a shared inbox for live chat and email, priced by plan: 3 seats on Starter, unlimited on Pro.

Get started free See how it compares

Free plan available. 14-day trial on paid plans, no credit card required.

The Suppp shared inbox, with live chats and the email queue

At a glance.

Intercomsuppp

Price

IntercomEssential from $19 per seat a month, billed annually. Advanced $85, Expert $132

supppFree, €39 a month (Starter) or €149 a month (Pro)

How it's priced

IntercomPer seat, plus $0.99 per outcome for the Fin AI Agent

supppBy plan. Starter includes 3 seats (€9 per extra seat); Pro has unlimited seats

Free plan

IntercomNone listed

suppp1 seat and 100 conversations a month, with the chat widget and shared inbox

Free trial

Intercom14 days, no credit card

suppp14 days on paid plans, no credit card

AI agent

IntercomFin AI Agent, on every plan

supppNot yet

Intercom details are from their public pricing page, checked October 2026. Prices change, so check their site for the latest.

Two good tools, for different teams.

Intercom is a good fit if

You want an AI agent answering first, billed per outcome
You need a public help center alongside the inbox
You need SSO, HIPAA support or SLAs for a large support team

Suppp is a good fit if

You're a small or mid-size team answering live chat and email together
You want seats included in the plan price
You'd rather have a focused shared inbox than a large suite

Not in Suppp today: an AI agent, phone support, and importing old conversations.

What Suppp does well.

Chat and email in one inbox

The live chat widget and your Gmail or Outlook inboxes land in one shared inbox. Assign conversations, leave internal notes and reply from the same place. Email inboxes start on Starter.

Seats come with the plan

Starter includes 3 seats, with extra seats at €9 each a month. Pro has unlimited seats for €149 a month. Paid plans have unlimited conversations.

The everyday tools, built in

Canned responses, tags, business hours and a pre-chat form on Starter. Automations, analytics and reports on Pro. CSAT ratings on every plan.

See every plan

Switching from Intercom

Four steps,
at your own pace.

Suppp doesn't import old conversations yet, so keep an export from Intercom for your records.

1
Create a free account
No credit card. Paid plans start with a 14-day trial.
2
Add the chat widget
Paste one snippet on your site and set your colours.
3
Connect your email
Sign in with Gmail or Outlook on Starter or Pro.
4
Run both for a while
New conversations arrive in Suppp while older threads finish where they started.

Questions & answers

Not yet. Suppp doesn't import old conversations, so keep an export from Intercom for your records. New conversations arrive in Suppp from the day you switch, and you can run both side by side while older threads finish.

No. Suppp covers the core workflow: live chat, email inboxes, team assignment, canned responses, tags and business hours, plus rule-based automations on Pro. It doesn't have an AI agent, a help center or outbound campaigns. If you rely on those, Intercom is the better fit.

On Starter you can add seats for €9 each a month. Pro has unlimited seats for €149 a month.

Yes. Paid plans include a 14-day free trial with no credit card required, and there is a free plan with 1 seat and 100 conversations a month.

Try Suppp
next to Intercom.