All comparisons Suppp vs Tidio

The Tidio alternativefor teams sharing one inbox.

Tidio combines live chat and ticketing with its Lyro AI Agent and sales Flows, priced by how many conversations you handle. Suppp is a shared team inbox for live chat and email, priced by plan.

Get started free See how it compares

Free plan available. 14-day trial on paid plans, no credit card required.

The Suppp shared inbox, with live chats and the email queue

At a glance.

Tidiosuppp

Price

TidioFree, or Starter from $24.17 a month billed annually. Growth from $49.17

supppFree, €39 a month (Starter) or €149 a month (Pro)

How it's priced

TidioBy billable conversations a month: 100 on Starter, from 250 on Growth

supppBy plan. Starter includes 3 seats (€9 per extra seat); Pro has unlimited seats. Unlimited conversations on paid plans

Free plan

Tidio50 billable conversations a month

suppp1 seat and 100 conversations a month, with the chat widget and shared inbox

Free trial

Tidio7 days

suppp14 days on paid plans, no credit card

AI agent

TidioLyro AI Agent: 50 conversations included, more as an add-on

supppNot yet

Tidio details are from their public pricing page, checked October 2026. Prices change, so check their site for the latest.

Two good tools, for different teams.

Tidio is a good fit if

You want an AI agent to answer common questions
You use chat Flows for lead generation and sales
You'd rather pay by conversation volume

Suppp is a good fit if

You're a small or mid-size team answering live chat and email together
You want unlimited conversations on paid plans
You want seats included in the plan price

Not in Suppp today: an AI agent, phone support, and importing old conversations.

What Suppp does well.

Chat and email in one inbox

The live chat widget and your Gmail or Outlook inboxes land in one shared inbox. Assign conversations, leave internal notes and reply from the same place. Email inboxes start on Starter.

Seats come with the plan

Starter includes 3 seats, with extra seats at €9 each a month. Pro has unlimited seats for €149 a month. Paid plans have unlimited conversations.

The everyday tools, built in

Canned responses, tags, business hours and a pre-chat form on Starter. Automations, analytics and reports on Pro. CSAT ratings on every plan.

See every plan

Switching from Tidio

Four steps,
at your own pace.

Suppp doesn't import old conversations yet, so keep an export from Tidio for your records.

1
Create a free account
No credit card. Paid plans start with a 14-day trial.
2
Add the chat widget
Paste one snippet on your site and set your colours.
3
Connect your email
Sign in with Gmail or Outlook on Starter or Pro.
4
Run both for a while
New conversations arrive in Suppp while older threads finish where they started.

Questions & answers

Not yet. Suppp doesn't import old conversations, so keep an export from Tidio for your records. New conversations arrive in Suppp from the day you switch, and you can run both side by side while older threads finish.

Not today. Suppp focuses on the shared inbox for your team. If an AI agent answering first is what you need, Tidio is the better fit.

If you mainly want sales Flows and product recommendations, Tidio is likely the better fit. If you want a shared inbox where your team answers customer questions from chat and email, Suppp does that.

Yes. Paid plans include a 14-day free trial with no credit card required, and there is a free plan with 1 seat and 100 conversations a month.

Try Suppp
next to Tidio.