All comparisons Suppp vs Zendesk

The Zendesk alternativefor small teams.

Zendesk is a full customer service suite: ticketing, messaging, voice and AI agents, priced per agent. Suppp is a shared inbox for live chat and email that a small team can set up on its own.

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Free plan available. 14-day trial on paid plans, no credit card required.

The Suppp shared inbox, with live chats and the email queue

At a glance.

Zendesksuppp

Price

ZendeskSupport Team from €19 per agent a month, billed annually. Suite Team €55, Suite Professional €115

supppFree, €39 a month (Starter) or €149 a month (Pro)

How it's priced

ZendeskPer agent, with optional add-ons

supppBy plan. Starter includes 3 seats (€9 per extra seat); Pro has unlimited seats

Live chat

ZendeskMessaging and live chat from Suite Team (€55)

supppOn every plan, including Free

Free plan

ZendeskNone listed

suppp1 seat and 100 conversations a month, with the chat widget and shared inbox

AI agent

ZendeskAI agents on Suite and Support plans, billed per automated resolution

supppNot yet

Zendesk details are from their public pricing page, checked October 2026. Prices change, so check their site for the latest.

Two good tools, for different teams.

Zendesk is a good fit if

You need phone support alongside chat and email
You want ticketing, a knowledge base and AI agents in one suite
You need a sandbox, approval workflows or custom agent roles

Suppp is a good fit if

You're a small or mid-size team answering live chat and email together
You want seats included in the plan price
You'd rather have a focused shared inbox than a large suite

Not in Suppp today: an AI agent, phone support, and importing old conversations.

What Suppp does well.

Chat and email in one inbox

The live chat widget and your Gmail or Outlook inboxes land in one shared inbox. Assign conversations, leave internal notes and reply from the same place. Email inboxes start on Starter.

Seats come with the plan

Starter includes 3 seats, with extra seats at €9 each a month. Pro has unlimited seats for €149 a month. Paid plans have unlimited conversations.

The everyday tools, built in

Canned responses, tags, business hours and a pre-chat form on Starter. Automations, analytics and reports on Pro. CSAT ratings on every plan.

See every plan

Switching from Zendesk

Four steps,
at your own pace.

Suppp doesn't import old conversations yet, so keep an export from Zendesk for your records.

1
Create a free account
No credit card. Paid plans start with a 14-day trial.
2
Add the chat widget
Paste one snippet on your site and set your colours.
3
Connect your email
Sign in with Gmail or Outlook on Starter or Pro.
4
Run both for a while
New conversations arrive in Suppp while older threads finish where they started.

Questions & answers

Not yet. Suppp doesn't import old conversations, so keep an export from Zendesk for your records. New conversations arrive in Suppp from the day you switch, and you can run both side by side while older threads finish.

Yes. Connect up to 3 Gmail or Outlook inboxes on Starter and as many as you like on Pro, next to your live chat widget, all in one shared inbox. On Pro, automations can route each one to the right people.

On Starter you can add seats for €9 each a month. Pro has unlimited seats for €149 a month.

Yes. Paid plans include a 14-day free trial with no credit card required, and there is a free plan with 1 seat and 100 conversations a month.

Try Suppp
next to Zendesk.